marta mobility customer service

The thirty (30) Minute Ready Window will begin at the stated Ready Time. The customer may write a letter requesting an appeal to: Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. For this reason, different types of eligibility that have developed in the transit industry, including: The position pays very well also. Mobility Fares. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. No commercial or large-size carts, or dollies unless collapsed. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. It is your responsibility to maintain the Breeze Card in good, useable condition. Operators cannot make change. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. custserv@itsmarta.com, Write to: MARTA Customer Service Center Five Points Lost and Found Office is temporarily closed. 3. http://www.itsmarta.com/ride-with-respect.aspx. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. MARTA Mobility is a shared ride, advance reservation mode of public transit. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. MARTA Police (Non-Emergency) 404-848-4900. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. PCAs travel at no cost when accompanying the eligible customer. Please complete the The assigned Mobility Bus is scheduled to arrive during this time. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Click here to download the Mobility/Paratransit Application. EXAMPLE: Customer prioritizes the Pick-Up Time. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5389, or mobilitycertification@itsmarta.com, Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Travel Companions are subject to the regular MARTA Mobility fare. MARTA Customer Experience. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Individuals may forward the completed application in the following ways: Via Mail: When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Partnership Program. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. 404-848-5000 . Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays At a Breeze Vending Machine in any MARTA rail station. Subscription service can be suspended for a maximum of thirty (30) days. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Click hereto learn about MARTA's Travel Training Program. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). 2424 Piedmont Rd, NE 30 Alabama St., SW view details. 30 Alabama Street, SW All future replacements are $5. CCRs will provide a Ready Time when the trip request is confirmed. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Breezecard.com If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Click this link[ Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA Mobility. Card or the customer must pay cash. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. . Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Riders' Advisory Council; MARTA HOPE Program; . MARTA If customers travel with a PCA, they may travel with one companion in addition to their PCA. Train Hours. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA Mobility Breeze Cards are not transferable. A $5.00 replacement fee will be charged for all subsequent replacement cards. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. traveltraining@itsmarta.com. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Conditional eligibility (some trips). Customers can confirm and cancel future trips through the automated system and the MARTA website. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Customer Service. To request an alternative format, please call MARTA during normal business hours at. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. 404-848-5000 . The customer must prioritize either the Drop-off or Pick-up time when making a reservation. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. 2424 Piedmont Road, NE Five Points Lost and Found Office is temporarily closed. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Name, address and telephone number If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Mobility Bus If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. This category is not required once a transit system is 100% accessible. Customers are responsible for providing access to gated communities or secured complexes. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. We apologize Transdev launches new partnership with MARTA Mobility to support This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). You can also load stored value (cash) at the cost of $1 per trip. University Program. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. It's part of making MARTA a transit system everyone can use. Partnership Program. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation The application allows for the following online: Parking Availability; Parking Fees; Key Parking Status; More. Mobility Fares - MARTA Assistance for TDD Users: (202) 366-0153. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better MARTA Police (Emergency) 404-848-4911. A MARTA Mobility Service Agent will explain the service and/or mail an application. Visit our 4. (Across from Lindbergh Center station) MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Standard fare is $4. 404-848-5000 . The application has two (2) parts (A & B) and is the first phase of the process. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Student Program (K-12) Group Discount. MARTA [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. I think that things are what you make it. 404-848-5826. Customer gets off work or finishes school or appointment at 4:00 PM. Simply tap your card on the Breeze target wherever your riding. MARTA Mobility. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility Appeals Panel Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Atlanta, GA 30324-3330, In Person: Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Atlanta, GA 30324-3330, Via Fax: MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. (Forsyth Street side of the station) Rail stations have both elevators and escalators. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Accessible Services - MARTA MARTA Mobility. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Service - MARTA Reduced Fare Office OR (Forsyth Street Side) Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. 2. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. If known, nearest cross streets and easily identified pick-up points. MARTA Police (Emergency) 404-848-4911. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Also please be advised that this card must be surrendered upon request by a MARTA official. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. For more information, please call Customer Service at (770) 427-4444. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. We don't offer Reduced Fare versions of any of our pass programs. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The assigned Mobility bus is scheduled to arrive during this time. 2. Is a shared ride, advanced reservation mode of public transportation. 404-848-5000 . Customer Service. MARTA Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM.

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