Must be able to work a flexible schedule based upon high call volume needs. We reward continuous improvement and encourage you to own your own development. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We strive for Excellence Every Day by collaborating with our clients and colleagues. Browse by city or country to find one in your region.
Customer Care in Puerto Rico - Alight You're able to quickly input and retrieve data while working with the customer on the telephone. Learn how this feature works. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. This job listing has expired and the position may no longer be open for hire. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. * High School Diploma or equivalent is required, bachelor's degree a plus Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. You will be notified during the hiring process which checks are required by the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. You can also receive alerts via instant message. * Call Center and Hospitality experience preferred. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our people are our greatest assets at Alight Solutions because People Matter! Our people are our greatest assets at Alight Solutions because People Matter! Scroll down below to view similar jobs . * Able to work independently and to adapt to a rapidly changing environment Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. 2023 Snagajob.com, Inc. All rights reserved. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. View Job description, benefits and responsibilities. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july.
Customer Care Representative interview questions and answers to demonstrate your interest in the role. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. . Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Be Real with Alight and help us re-imagine how people and organizations thrive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . To deliver on this purpose, we do things differently. Our commitment to Diversity and Inclusion. See office directory Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We are Alight Solutions. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Benefits start on your first day of employment, Programs & activities that give back to our. 88 followers . Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Lensa, Inc. - Lensa is a job search engine. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace.
Alight - Customer Care Representative This role is designed for people who have strong empathy and communication skills. This may include assisting the caller in navigating the system as well. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing
Customer Care Representative, Human Resources - Texas Virtual (Work Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Get a free, personalized salary estimate based on today's job market. You are Insurance Health insurance Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Join our team. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users.
Customer Care Representative Job Description, Skills, and Salary A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. The estimated additional pay is $2,234 per year. * A demonstrated successful work history in customer service, insurance, or related field. Pros. Posting id: 823465203. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Get hired today! * Make independent complex decisions within the scope of your authority There is no travel required for this position. * Express yourself in an open and honest manner All Rights Reserved. Alight Solutions Easy 1-Click Apply. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Alight - 3.1 San Juan, PR. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Join our team. Find out if you meet the requirements! Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Full Job Description. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with .
Alight hiring Customer Care Representative -Absence Management At Alight, we believe a company's success starts with its people.
Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We are not an agent or representative of any employer.
Customer Care Representative *Remote* Job in Washington, PA at Alight Work-Life Balance As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Mid Level at Alight Solutions. About Alight Solutions Alight is a leading cloud-based human capital technology and services. You will be notified during the hiring process which checks are required by the position.
55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Only applicants from locations above will be considered.
Customer Care Representative, Human Resources - Virtual - LinkedIn Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment.