Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. The delivery staff did not use any intercom. Tracking your application. Entering your TNT tracking reference will also work. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. Where is it. Collection . C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. 8 working days from them notifying of receiving my old passport. Continue in the time remaining or youll lose your application. My passport was sent on Saturday and I am still not able to track anything. Have rung TNT "Customer Service" which is automated and does not recognise my TNT Ref number, finally i got through to a person who told me to ring the Passport Office as they did not have my passport. Change Delivery Options. Contact: Passports. Picture of a black front door. You have rejected additional cookies. We also use cookies set by other sites to help us deliver content from their services. Totally disappointed. How long does it usually take to deliver? Based on the displayed status, you may contact the respective speed post center or your nearest Speed . Arranged a delivery for Saturday, and spoke to customer service over the phone to do this, but they tried to deliver my BRP on a Friday instead. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. You have rejected additional cookies. No info or anything. I went round to number 15 only to find a sold sign up in the front garden and the house was empty! Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. After applying at a Post Office branch you can track your application. Message from TNT was they were unable to deliver despite me being at home. Rubbish service. Call the Passport Adviceline to track your application if you applied for your passport: When you call, select option 1 and enter either the: Passport Adviceline Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Still no passport. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application. Is it lost. Following a number of rescheduled dates my cycles arrived. Getting a clear overview of rates and times allows you to make an informed decision for your business. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. So, my passport has arrived a day earlier than expected! We are a group of people who love to travel and wanted to create a UK resource to give passport applicants some idea of how long they should expect to receive their passport. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! They will use the 'share code' to confirm your immigration status and save this evidence themselves. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. According to the Times newspaper, HMPO is turning to alternative postal companies. Applied on the 30th Jan for a passport renewal and name change. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Read about our approach to external linking. It will take only 2 minutes to fill in. I am losing my patient and trust for this service. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! To help us improve GOV.UK, wed like to know more about your visit today. No one approached the door, nor knocked. Just Called HM Passport Office. You may change your preferred document delivery pick-up locations online or through the call center until 11:59 p.m. the day before your interview appointment. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. I don't know why Home Office would partner with such an awful courier. Passport advice. This file may not be suitable for users of assistive technology. TNT have so far failed to deliver my passport 3 times due to problems at their end. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. HM Passport Office seemingly have no interest in helping, and it is nearly impossible to speak to anyone at TNT to discuss the issue. Nobody wants to take ownership. Shipment number Customer reference. There are loads if articles about this and The Government is doing NOTHING. My order of cycles from Giant uk used TNT as the courier.Due to the size and weight of my order a larger vehicle was required which had limited availability from the depot. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. Textphone: 18001 0300 222 0222 27/12/20 - 21:01 #5. andydenyer wrote: . I checked the TNT tracker this morning and it said out for delivery but didnt want to update here until it actually dropped through my letterbox, which it now has. version of this document in a more accessible format, please email, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Delivery addresses for passports and documents (accessible), Delivery addresses for passports and documents, Find a passport office for your Fast Track or Premium appointment, Passport refund form: Premium 1 day or Fast Track 1 week, Cancelling British passports: caseworker guidance, Renew your passport online in 3 easy steps, correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents, ask for evidence to use and record an alternative or care of address, change a customers delivery address after they send in their application, confirm an address for a third party or vulnerable person, check a customers address using Digital Application Process (DAP), when and how to use the Application Management System, alternative address field. Send this to your employer or landlord via email. Some have even had their passport or application supporting documents lost by TNT.". A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. Meanwhile,. Welcome to the Digital Spy forums. Hello, I am also in a similar boat to you all. Suggested companies are based on peoples browsing tendencies. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. You can find these on your confirmation e-mail sent at the time of booking. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Participant. TNT keeps changing passport delivery date by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Track all your TNT Global parcels. Really distressed. . (This is where the backlog is). Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. Track & Trace - Track your shipment | TNT United Kingdom Track & Trace Track a shipment Watchlist Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. Im due to go on holiday on Sunday and its not looking hopeful. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. But the documents that were entrusted to TNT included your visa. They can also explain any tracking statuses you're unsure of. HMRC is the revenue and customs so tax and import duty - they don't have anything to do with passports as far as I know. ), Tagged:tnt passport delivery tracking information. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. There are clearly some delays in the system though as the two other applications Ive made on the same day with paperwork signed for (according to Royal Mail) on the same date (now 8 working days ago, excl Sat & Sun): One child renewal has only just had the old passport marked as received. One first child still is saying send documents! Date of experience: 26 February 2023 Useful NI Nina 1 review GB 2 days ago Failed delivery If you say no one was at home!The service of this company is just rubbish. Have rung and emailed the Passport Office who claim my passport is with TNT. We would be grateful if you would take a few moments to answer some questions. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Passport printed 11.43am 30th March. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Sunak's migrant plan and Harry's 'broken home', Chris Rock jokes about Oscars slap in Netflix show, Snow warnings for Scotland and north of England, Historic ocean treaty agreed after decade of talks, Inside the enclave surrounded by pro-Russia forces, Pubs to stay open longer over Coronation weekend.