INFO 30-Apr-2020 13:39:25,360 [0x00002440]: RefId:[762f6d7b-acb0-4c0b-b9a9-b914ca56b823] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hey, nobody is perfect, I know. . Go to settings. INFO 30-Apr-2020 13:39:26,465 [0x00002440]: RefId:[65ac0053-11b0-44b6-8bef-ac060c5eea53] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 5. INFO 30-Apr-2020 13:39:25,609 [0x00002440]: RefId:[31e52248-f553-4ac9-bb31-f76eba4a9b83] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,726 [0x00002440]: RefId:[25f26156-8dc8-40ec-b18b-76b0ed397d46] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:17,680 [0x00003980]: RefId:[7c11e978-68f5-4033-a36c-e6b2d596fa85] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,314 [0x00002440]: RefId:[7b7be2f6-dfcb-4c67-a268-61f916adb909] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The reason this is happening is that the calibration of these sensors is a little bit off, as when you tilt or move your head wearing the headset, the same Focus 2 thinks that you are putting the headset down from your head or putting it up. While the call is active, mute the call from the device or Lync. ` } INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[735861f3-2df4-482f-913c-b086388bc0fa] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[9f7fda25-45b5-40c6-80c5-d83f9f068a93] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Hi,
INFO 30-Apr-2020 13:39:26,829 [0x00002440]: RefId:[99247fa8-e61f-414e-b1a6-afd55664af9e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[b9b9d7a4-7fbd-4601-a957-9144b37923bc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,406 [0x00002440]: RefId:[b52a0f5a-abb4-478b-bcb2-fa96f14eda55] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} How do I unmute my Plantronics headset? hbbd``b`Y$on$R z $X9 e,Qxb8?M u Top Rated Plus. <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> |__Polycom IP Phone Headsets INFO 30-Apr-2020 13:39:26,113 [0x00002440]: RefId:[a4493f86-1c4a-4676-b17e-a416846303a8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Works well. INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[08b66f77-a3d1-4bbe-a7ea-53d7a01769ad] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,712 [0x00003980]: RefId:[2e086a62-635e-499b-af88-a2eb7cfcbd24] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton New. INFO 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[d9fb1326-1d16-4bfe-91ff-de618a76f5ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged It's unfortunate that the current release is not helping - it seems it even worsened the situation, never thought THAT would even be possible. INFO 30-Apr-2020 13:39:25,763 [0x00002440]: RefId:[d3a52a8a-0f21-42fc-80ac-1175bfa19c88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[271fff2b-0b2a-4195-9579-d81acbd903b7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again xXI8Ygb'fQ0 9EQ1cz*TD@AaE0r^^E~{d+LH@$) N Md&S-EY-?^nz}vWL9D )lbGJb8F'2l(%
-3b!? Otherwise this is an echo chamber with none of us on the outside able to do anything about this bug. INFO 30-Apr-2020 13:39:25,785 [0x00002440]: RefId:[2dbeb0db-2d48-49e1-9370-3b0fc2eb8ddf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Cisco SPA 3xx, 5xx, 9xx Headsets By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 682 0 obj endobj Connectivity Bluetooth, USB, 2.5mm Jack. Today we will explain about a glitch that we discovered on the Focus 2 headset that without touching the headset to mute and unmute the microphone while in a call and we will explain how to fix this issue until the new firmware comes in. Hi B B. Go to the Playback tab. 1. To mute or unmute your headset, click the headset icon in the System Tray. 4V630tX24+9 It's been over a week now and the issue still exists, can we get an update or ETA from MS? and our Two incidents at electricity substations in Flevoland left parts of the province without power on Friday afternoon. Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[5ba16141-2cdc-4b13-91d0-4a8668cdbdce] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Inter-Tel 85xx, 86xx Headsets The problem seems to be progressive, in that it appears to be occurring more frequently as time goes on. INFO 30-Apr-2020 13:39:26,990 [0x00002440]: RefId:[370e5939-97b3-40bc-9dd9-9c1d25c18d93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} COMPUTER HEADSETS INFO 30-Apr-2020 13:39:25,609 [0x00002440]: RefId:[b52d4f69-c1cc-4965-96e3-7e411ff2af8c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again One question is are you using Sierra? All other applications in MacOS with audio are now automatically muting my headset when the audio starts. To mute the device, click Mute. This headset supports long-wearing comfort with a comfortable, padded headband and pillow soft ear cushions. INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[3ec6c21e-4722-4745-8292-5c1d31061809] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 0 INFO 30-Apr-2020 13:39:17,756 [0x00003980]: RefId:[13b62a5e-dbec-47a6-ac7b-8222236f100f] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:24,728 [0x00002440]: RefId:[913b2c8a-e953-492d-a94b-e9ba91ee3456] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Avaya Phone 16xx, 96xx Headsets INFO 30-Apr-2020 13:39:25,177 [0x00002440]: RefId:[01e597e8-6a1a-4cbd-8375-cc4239e1c71d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 3. INFO 30-Apr-2020 13:39:26,644 [0x00002440]: RefId:[bf84512e-0543-4a50-a9d8-84f2fea2d9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__USB Headsets INFO 30-Apr-2020 13:39:17,457 [0x00004ba0]: RefId:[82bed95e-2a3b-48a1-bea9-fc046c49696a] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:25,420 [0x00002440]: RefId:[52951ecb-0bba-4c93-a4f6-888b384b417c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Page 14: Advanced Features endstream INFO 30-Apr-2020 13:39:17,453 [0x00004ba0]: RefId:[b0a8c809-6b0d-406c-b154-0132a5a71e69] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 25000 Plantronics - Blackwire 3210 - Wired, Single Ear (Monaural) Headset with Boom Mic - USB-A to connect. Here I am encoutering the same problems as before. INFO 30-Apr-2020 13:39:26,094 [0x00002440]: RefId:[155e7bba-5acb-4a98-bccf-e54962e20a0a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. With mute still on, end the call (either from the device or Lync). It will upload the log files to help us debug the issue. INFO 30-Apr-2020 13:39:25,097 [0x00002440]: RefId:[30d7a207-fbe6-4eaa-b65c-a853a15a744d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Manually turning off the sensors: One thing that annoyed me was mute and unmute both pings a "toast" and makes a windows sound to notify you. A talk time voice alert means sensors are working. This is a button that allows you to take a phone call when away from your desk. INFO 30-Apr-2020 13:39:25,704 [0x00002440]: RefId:[c68702a8-43cc-4f54-bd02-2b19fd073622] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Avaya/Nortel 1120e 1140e 1150e |__Jabra Direct Connect Headsets INFO 30-Apr-2020 13:39:17,430 [0x00004ba0]: RefId:[e366b54a-9af0-48d8-afcf-1c9105b5157f] Plantronics::CallManager::outgoingCall - OutgoingCall Call( ID: <1> ConfID: <0> InConf: <0> ) Contact( Name: Phone: <> ) route: 0 INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[d3481ff9-aa2b-4110-802c-2d3a5f436925] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 3 INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again ]!~?nWq*k3C{gTt(cuv2&Ac please use Poly Lens >here< to control the BT600 and Voyager. I installed and the issue is still present, I will try restarting the whole machine though. UPC: 017229003392. . Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Right-click on the Plantronics device and choose Properties. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. "" 4 "power off" . INFO 30-Apr-2020 13:39:26,664 [0x00002440]: RefId:[e0b2c006-49c3-4f61-85f0-a585e425262b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,098 [0x00002440]: RefId:[14a7a913-2faf-4afd-84a7-e5ce4a79f9de] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,511 [0x00002440]: RefId:[0d34c355-bb76-4283-b0e5-a1c1343df07a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 683 0 obj Mute sync is inconsistent with the mute button on the phone. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Has anybody else read elsewhere about similar problems? Poly Focus 2 UC and Poly Focus 2 Office is one of the newest headsets in the market and personally I love mine, however as all the new devices as the same thing as with cars, there are going to be glitches or recalls as its human nature. To Turn Off the Mute On/Off Alert System Tray Notification: In the System Tray/Notification Area, click the Show hidden icons button, and then click Customize. Buy Logitech H570e Wired Headset, Mono Headphones with Noise-Cancelling Microphone, USB, In-Line Controls with Mute Button, Indicator LED, PC/Mac/Laptop - Black in United Arab Emirates. never mind, I found it. This does not means that your headset is either broken or defective, is something that will get fixed with the next update of the firmware. The language in my office right now is a lot worse than that as I work in sales and rely on the phones. Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). |__ShoreTel IP Phone headsets For now the Plantronics with dongle BT600 mutes also on audio connect. Sorry for inconvienience. INFO 30-Apr-2020 13:39:26,171 [0x00002440]: RefId:[39bf1b8e-46fb-4d43-83c0-a25331ed1584] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,793 [0x00002440]: RefId:[4c0161ec-36d8-4a3b-b1f9-19986ec58e1f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 4. INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,879 [0x00002440]: RefId:[32deced3-5616-4c54-b7d7-dc3435846500] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Please continue to investigate and provide us a solution ASAP, this is highly frustrating especially given the impact on other applications throughout the OS. It has 180-degree pivoting speakers and a flexible microphone boom. INFO 30-Apr-2020 13:39:24,829 [0x00002440]: RefId:[6e42dd53-0bb0-4336-b577-ea0ac8000347] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Hi spice. It continutes as long as I have a call open. INFO 30-Apr-2020 13:39:25,572 [0x00002440]: RefId:[54f493e3-cdbd-4557-b05c-8ecb754149f0] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged endobj So we need to turn off the Wearing Sensors in your headset to avoid those annoying muting/unmuting acts. Contents Overview 3 Headset 3 Charge stand* 4 USB Bluetooth adapter 4 Connect and pair 5 Connect to PC 5 Configure USB adapter 5 Pair to mobile device 5 Pair USB adapter again 6 Fit and charge 7 Wear on the right or left 7 Charge your headset 7 Check headset battery status 7 Load software 8 The basics 9 Make/Take/End Calls 9 Mute/unmute 10 Mute on reminder* 10 OpenMic 10 Volume 10 Play or . INFO 30-Apr-2020 13:39:25,764 [0x00002440]: RefId:[cef316e6-c8f4-4cd3-88f7-24ed02a030f5] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again The Plantronics Blackwire C3325 USB Headset provide a best-in-class audio experience, voice quality and a customized fit. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. 2023 Plantronics, Inc. All rights reserved. 3. INFO 30-Apr-2020 13:39:25,234 [0x00002440]: RefId:[4df3c1ee-aed3-4f88-87c7-201ab086a1d2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[c8b51e37-7a83-4b48-aab9-949afb7c6ffd] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} CcE[Z9Ttt40IFFq e`
( J0
@-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L Manage sensors through Plantronics Hub software Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Kam Foo Aw: I am on Sierra and my system is fully up to date to the latest version released by Apple. This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. Plantronics headset firmware is v160, Skype for Business is 16..8431.2110. Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute. This error also extends beyond just SfB borders breaking an aspect of the entire MacOS given that once this mute situation starts it affects all applications with audio and continues after SfB is shut back down. INFO 30-Apr-2020 13:39:25,571 [0x00002440]: RefId:[fd981d58-3feb-4958-a1d3-0b121b79d322] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE Plantronics Hub software allows you to customize your headset's behavior through advanced settin gs and options. INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[053efff0-ee25-4ef2-bfbe-d32fbfc91bd2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 4. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, use only OEM replacement batteries by Plantronics. Very unfair.". INFO 30-Apr-2020 13:39:26,443 [0x00002440]: RefId:[14ab4760-90b4-404e-bd7d-4ee5e1936510] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Same headset same issue. DEBUG 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[2c941374-06e1-4a6d-9d0f-f9cc37bc6528] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_IDLE As Spice911 comments, is anyone from Microsoft monitoring these conversations? Color Black. INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again (eptkW$''"UsAgB'xM144C:fvGE8uOYSx*\s+M[1 e94u7LhP`Cg INFO 30-Apr-2020 13:39:17,737 [0x00003980]: RefId:[1698737c-a111-424d-a191-8fc3615c3c75] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[09a843f2-e5b6-48a7-87a7-9a6caa16af91] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[05770c7e-c015-4bed-8eaa-9a75d444a1b0] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,933 [0x00002440]: RefId:[272d397d-6f49-4b77-82b7-83ba518dba1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams. These sensors are located in the bottom of the ear cups. I spoke too soon, it still occurs with 16.4.203. This is unbelievably annoying. INFO 30-Apr-2020 13:39:25,745 [0x00002440]: RefId:[933ce551-1fb0-4c27-9b0a-9e15019f167e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again endobj Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:25,494 [0x00002440]: RefId:[aef3bc07-3caf-47c6-91a6-4cb0a07ac22c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endobj While the call is active, mute the call from the device or Lync. If you have any more issues please work with our support organisation. How to fix it, Best Headsets for Business Travel Reviews, Plantronics (Poly) Wireless Headset Models and How They are Labeled, Poly Voyager 4245 Test and in-depth Review by the Expert at HeadsetPlus.com, Compatible Headsets for Polycom VVX IP phones, Poly CA22CD-SC vs CA22CD-DC Differences Explained, Jabra Evolve2 Buds Test and in-depth Review by the Expert at HeadsetPlus.com, Poly Edge Series VoIP Phones Headset Compatibility, Test and Reviews, Plantronics/Jabra Hearing Aid Compatible (HAC) Headsets for office telephone or PC softphone. |__Grandstream IP Phone Headsets Have you reported the issue using "Help/Report an issue"? Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To Mute and Unmute Models WO300 and WO350: * You have to initiate a call/audio (desk phone or PC) using your headset or base. KB4557957 https://support.microsoft.com/en-gb/help/4557957/windows-10-update-kb4557957
INFO 30-Apr-2020 13:39:25,176 [0x00002440]: RefId:[9b2eaa21-2454-4440-97d7-67b1367a69dc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE Sensors cannot be disabled while streaming audio. I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. As you are aware your Poly Focus 2 headset has smart sensors in your earcups that are know as Wearing Sensors as well, that allows you to answer a call by simply putting the headset on your head, the same sensors allows you to mute the microphone by taking the headset off and unmute by putting it back on, same as if you are streaming something to play or pause music or a video on your computer. Ok. 3. Most Plantronics headsets give users the option to mute their headsets using the volume buttons on the device. INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[2f197334-0d96-4914-913b-d16be50b9563] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Free shipping. We couldn't repro the issue using the same device but we do have your log files. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Quit the Plantronics Hub from the task bar Launched Device Manager, under "Sound, video and game controllers" I right-clicked "Planstronics Savi 8200 Office Series" and uninstalled it. Trucker Bluetooth 5.0 Wireless Headset With Noise Cancelling Mic for Phones PCs. INFO 30-Apr-2020 13:39:24,904 [0x00002440]: RefId:[d6a286bd-dcb2-4cb0-a104-559ea3693f6f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again xUMo0=$$mR+LR8 >*6!TEQ'kkNW4,`WlMwRXw Affected Operating System (s) All versions of Windows INFO 30-Apr-2020 13:39:25,704 [0x00002440]: RefId:[f2d9ab48-3a58-4210-a192-cdc9ae8e5452] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. I had to restart the system after the update for it to address the issue but it appears this does fix this issue. CORDED HEADSETS Select Sound. startxref INFO 30-Apr-2020 13:39:26,812 [0x00002440]: RefId:[31f1b65c-d029-47d0-b350-b0b3d8408955] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[2e6f7096-5ddf-4a3e-aeaf-e651ebeef004] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again