Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. n 71 Edifcio D 2 Dt, Queluz de Baixo Having problems? Thanks for your feedback. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Here are 8 tips for writing great reviews. .wsite-button-inner {} if(document.createEvent && document.addEventListener) { #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} These can take up to 7 working days to get to you. Thank you for your feedback. We will do everything possible to ensure that you receive a high standard of service. Find out how we combat fake reviews. your insurance policy. Many thanks. (But perhaps that was because I wanted to spend money!). and make your voice heard. It should be made more simple. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks for your feedback. _W.storeName = null; Greatest accomplishments. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Have a fantastic holiday. If you need to cancel your policy please click here. Used chat and phone. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. - Monday - Friday: 8.30am - 8pm
- Calling from within the UK: 0333 014 4512
I tried three times and received a message that there was something wrong but no explanation on what the problem was. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. _W.storeCurrency = "GBP"; The calls are non stop , its very busy and mentally exhausting . Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. policy. Team leader will tell you they will call customer back 3 working days later. } Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. I had to deal with an out sourced company. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We also ensure all reviews are published without moderation. See if we've answered your question in our Covid Help Centre . Best and worst companies at resolving issues. Thank you for posting your feedback and for recognising we have fantastic people in the business. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Warm regards,Ross. Anonymous Employee in Northampton, England, I applied online. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Have a fantastic holiday. } document.documentElement.initCustomerAccountsModels++ Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Having problems? Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. I also contacted the help line and was sent a link to help me create an account but this still did not work. font-family: "Montserrat" !important; 11 Staysure reviews. Dear Anne Parry,Thank you for your 5 star review. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Then there was pressure to involve fiends to purchase Staysure insurance. Check out what 241,874 people have written so far, and share your own experience. your insurance policy. Northampton, NN4 7YB. Get started now and lets get this sorted. Fantastic service with a lovely consultant. } Were available during the following times:
If you need to cancel your policy please click here. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Your agent was fine, but your system baffles me. What a get-out-of-jail clause that is! Warm regards,Siobhan. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. You can be certain that youre talking to the right person at the right time. Instead, theyre full of the info you need to get things sorted. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind.
A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Dont use this company. staysure customer service review very helpful, advisor explained everything very clearly and patiently. Its quick, easy and totally free. The advisor was very helpful and explained the various options available. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} 3-5 Rushmills Business Park, This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. The training team show intense favouratism.
Staysure Customer Service Representative Salaries in the - Indeed Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB The People Team. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. width: 100% !important; My sincere apologies for the frustration and inconvenience caused. Wednesday 28 December: 8:30am 8pm Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. I was trying to pay for a quote with them kept waiting for over a day to pay. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Resolver is a totally free service that you can use to complain effectively. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. - Calling from outside the UK: 0044 1604 210 845
Av. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. It left me feeling nervous whether Ive done enough to declare everything. Dear Mr Brennan Thank you for taking the time to leave a review.
Existing Travel Insurance - Staysure I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Also, for some of our insurers we may receive a profit share payment if they Outright being lied to didnt help either. Resolver can help you send your complaints to Staysure. . If you need to cancel your policy please click here. function initCustomerAccountsModels() { Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Constantly being told to hang in there because improvement are happening when quite clearly they werent. Then like us on Facebook and follow us on Twitter. My dad died whilst abroad, he was insured with stay sure. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} A free inside look at company reviews and salaries posted anonymously by employees. '', Warm regards,Vicki. As I was desperate I bought it.
The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Will definitely be dealing with Staysure in the future for my holiday cover. display: block !important; We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. a, Lack of progression I would say but good vibes. com_currentSite = "952359298347476581"; Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Seemed silly, but so be it, or so i thought. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. .wsite-image div, .wsite-caption {font-size:18px !important;} Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered The People Team. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. }); . A company who has to bang on about diversity isnt a diverse company. HR Director. We hope this will continue to inform and provide insight to our employees on the decisions we make. _W.customerLocale = "en_GB"; One rule for one employee and another for another. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. The process took 1 week. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-menu a {font-size:14px !important;} .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Grandchildren did not have to suffer for me.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of You may change your settings at any time or accept the default settings. Warm regards,Ross. Was this review helpful? This was just batched in with any normal claim, just as if Id lost my purse.
If you want to claim on your policy you should contact the $(function() { ERGO Seguros de Viaje Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. #wsite-title {color:#000 !important;text-transform: uppercase !important;} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.
Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Thank you for choosing Staysure. The process was quick and easy and Lisa was very pleasant to deal with. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Average Interview. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Your product is good, and well rated by others, so I gave you 3 stars. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Have a fantastic holiday. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Still requesting further information whilst she was on her death bed. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{}
Staysure Job security & advancement reviews - Indeed Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Companies can ask for reviews via automatic invitations.
How do I access my My Staysure account? - Staysure Support } They were rude, there was no consideration, no bereavement line. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. .mobile-nav .icon-caret { Were available during the following times:
didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. var ASSETS_BASE = '//cdn2.editmysite.com/'; Get in touch with us if youd like to make multiple changes to your policy. The Embassy were amazing. I think it may be that I included the symbol. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Opportunity to express yourself and share thoughts and ideas. I hope my friend who recommended me gets her 10 bonus !!! .blog-header h2 a {} .fancybox-title {} The process to get the policy on my smartphone is too convoluted - passwords etc. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Anyone can write a Trustpilot review. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish()