how do i contact stubhub for refund?

DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Contact us United States and Canada. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Lets dive into it right away. After the switch, you will enter the email address you use to access the community in order to reset your password. "If you have tickets to a show that is postponed, you will be able to select your refund . If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Purchased 2 NFL tickets on StubHub. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. What Is Public Liability Insurance For A Wedding? Remember, your order is covered by our FanProtect Guarantee." I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Would not make an exception,to a hotel reservation I made thru Priceline. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Interactive chat Congratulations on your sale. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Perhaps Its Time to Switch to Something Other Than StubHub. Let us teach you the major money lessons you NEED to know. Find help with your questions from other fans through our own peer-to-peer community! These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Whats The Difference Between Class 2 And Class 3 NI Contributions? The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. For customer support people can visit their help topics to search for answers to questions or browse popular topics. on 2/28 at 12:51PM Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Indiana: "approximately 6,800 consumers" affected. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. She came back and said I'm refunding your money butand then starts fighting with me again. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. This watermark prevents others from copying them. The credits are valid through the end of 2022. To reach Customer Support call 1-866-788-2482. This material may not be published, broadcast, rewritten, or redistributed. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Having difficulty navigating this. StubHub is a marketplace where fans buy from and sell tickets to one another. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. I saved to buy expensive tickets as a gift for my wife and now we cant go. Viagogo, a tickets marketplace, bought StubHub in February 2020. Let us teach you the major money lessons you NEED to know. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Enjoy! I think I'm golden and I made my sale. Ticketmaster for Ever. Customer service all the way to your seat, 2000-2022 StubHub. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Sit back and relax while we do the work. How do I complain to StubHub? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. You will enter your community username and new password and done! Marrali tried for nearly a month to get a refund from StubHub, but had no luck. The April 25th show was canceled due to COVID-19. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Contact us United States and Canada. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Sometimes email clients send our first email to a spam or promotions folder. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Louisiana No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Poor customer service is the biggest pet peeve to DoNotPay. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. I live in GA - was supposed to go to a premier league game in England in March. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The corporate office phone number is 415-222-8400. Ohio Attorney. If you purchased on a registered account, your credit is available within your StubHub Wallet. You can reach the corporate office at 415-222-8400. Enter your gift card PIN in the PIN field when prompted. Guaynabo, PR 00968. We may be compensated if you click this ad. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Offers may be subject to change without notice. North Carolina Get useful tips, expert advice and cute animals in your inbox every week. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. If you feel like StubHub cheated you, you could take action against them. Open a new browser and try logging in again. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. There you will see your canceled event credit along with a link to request a refund instead. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Sign in, or if youre new to StubHub, sign up for free. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. 6:00 AM - 7:00 PM PT weekends. Fatsuma Stagehand If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . I waited 2 days and tried the access code again..still nothing. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub also has live chat operating 24/7. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Have an idea for StubHub? Request and Get a StubHub Refund Right Now. Customer service all the way to your seat, 2000-2022 StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec We are changing the way you register and sign-in to the StubHub Community. Click here to explore your options! In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! I would like cash refund too. The clause is designed to protect both buyers and sellers. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. With only these four steps, your refund request is faxed. I had to ask for a manager. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub was founded in 2000 and its current CEO is Eric H. Baker. After the switch, you will enter the email address you use to access the community in order to reset your password. Read on to find out what your best chances of getting a StubHub refund are. You will enter your community username and new password and done! By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. All rights reserved. They are printed with duplicate. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. They showed my same seats that they cancelled sold and the payout. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Otherwise you will receive a voucher for 120% of your purchase price. Email: This information has not been added. Pennsylvania That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I've been a customer for a long time and am not happy. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Does StubHub have live chat? Dorado, PR 00646, Metro Office Park If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. If you feel like StubHub cheated you, you could take action against them. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. For obvious reasons, this isnt usually a satisfying compensation. Clear your Internet browsers cookies and cache. New Yorkers, however, are in luck. All rights reserved. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Illinois You never know when you might find yourself financially strapped - the good news is you have options. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Customer Service training is needed. Learn more about how we make money. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours.

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