Hopefully folks will continue to update this thread with how and when they canceled, what was refunded, and what went to their credit card and what went toward a FCC with an expiration date. So, what happens when you book a Princess cruise and have to cancel it? Sorry, meant that I wonder where the Royal will go AFTER Alaska. Princess customer service can be reached at (800) 774-6237 or via the contact form on the customer care page.Due to potentially long wait times on calls, the contact form is the line's . The cruise line is providing compensation options and details. I thought the NZ part of the cruise would be the biggest question mark? By The lesson I've learned is to wait, book late and get a better price. The final ship in the fleet to resume guest operations will be Sapphire Princess out of Los Angeles on September 24, 2022. Keep asking questions in case the website hasnt been updated. I will begin doing that in another week or so. This plan provides insurance coverage that applies only during the covered trip. Thanks for your update - we just made the decision to cancel Majestic Feb 19. CRUISE HIVE LTD 2008-2023. I was refunded all but about $500 to my credit card within a few days. Cruise Lines Modify Cancellation Policies For Better Flexibility; . The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at giftcardsupport@princesscruises.com or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you. Celebrity waived the cancellation fee on that one. Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. Now if we cancel the replacement cruise, I wonder how Princess calculates FCC. On Tuesday . Princess Cruises ; Princess Casino Booking Cancellation - Question about Feeds, FCC, Vacation Protection, etc . They are not available to be used to the offset the cost of any other booking component and cannot be used for satisfying the deposit. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the companys website at princess.com. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. It was rescheduled for April 2022 and then rescheduled to April 2023. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who . By The vessel has already been on pause for more than two years, and before the announced cancellations, the ship was scheduled to resume sailings with guests on September 1, 2022, from San Diego. Powered by Invision Community. For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. 42 days or less, or non-appearance. FCCs must be used before their stated expiration (book by and sail by) date. If you are delayed starting your trip or returning home, you may be reimbursed for expenses that were not arranged through Princess including meals, hotel, and transportation. Youll have up to two years to book your cruise with your preferred Travel Advisor or Cruise Vacation Planner or directly through Princess. Thats why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. If you booked Restricted Air, the airline will decide whether it will issue you a flight credit. In the event an FCC being returned to My Princess Account is expired, if the FCC is a Refundable FCC (in which case it will be labeled with a cash value), Princess will refund its remaining cash value to the associated Captain Circle Number (CCN). Learn all about our flexible booking options and sailing with peace of mind. Princess Cruises' new standard deposits for cruises booked on or after May 1, 2021 will be: Cruises five days or less: $100 per person, $200 for suites. These FCCs can be used against any holiday that is on sale at the time of booking. I was refunded all but about $500 to my credit card within a few days. (North American Guests Only) If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. You receive your refund as a future cruise credit or you. Other items purchased prior to the start of your cruise will also be refunded. 01. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. View Details & List of Affected Cruise (PDF), When I saw the title I thought surely that this was the announcement about the Baltic cruises on the Enchanted. The second change the line made is. Q: What if my spouse gets COVID-19 right before the cruise and we can no longer sail? I suspect that cruise went wonderful for most passengers. Princess Cruises tells CBS 8 11 sailings departing from San Diego are cancelled from September 1st through November 13th. You will be able to leave a comment after signing in, By I was mistaken in thinking that PVP allowed us to cancel for any reason right up until a few days out, and Cruise with Confidence was 30 days out. *A few FCCs appear as discounts, which can only be applied to cruise fare and not other components of your booking or those of your travel companions. 02. Read Also: Major Cruise Line Ready to Resume Cruise Operations in Australia. 03. See more info here and choose the perfect Princess package for you! Read Also: Princess Cruises Announces Brand New 2023-2024 Itineraries. Enjoy up to 35% off Cruise Fares + 7 Princess Perks Princess Perks include up to $150 onboard spending per person (all four guests in a stateroom), Drink Package, MedallionNet Wi-Fi, Premium Dessert Package, Fitness Package (2 classes), Medallion Wearable shipping, Crew Appreciation + $100 Deposits. Princess Cruises: Effective immediately, Princess Cruises' Book with Confidence is now extended to summer 2022 cruises, including all sailings departing through September 30, 2022 (previously . (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. I also cancelled using the cruise with confidence plan, cancelled my Feb 10 cruise on Jan 5, before the 30 days were up. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. . You can also visit our Frequently Asked Questions. Did you get the refund on ins? Whether or not you will receive a refund or flight credit, or whether you will have to pay change or cancellation fees, will be dictated by your airline's policies. That was my biggest concern since I figured we might not be able to use an FCC, especially if it expired the end of 2022. By the end of Feb 2022 "things" could be much better and I might regret canceling. Instead there's some other cruises that I was watching. Your well-being is our number-one concern. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit. I think for this cruise we will wait until it really goes. This means that you have longer to decide if you wish to pay the final balance. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees. Another one bites the dust! For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). It would be nice if they moved it into 2023 since we always cruise in Feb or Mar so having it expire in Dec does us no good. I was fearful that my 91 year old Dad may catch the virus, otherwise my husband and I would have gone. We strongly recommend that all eligible guests be up to date with their COVID vaccines. Until I see it at Princess.com it's unconfirmed. Though may other Magestic cruises have been. (Photo by Ashley Kosciolek/The Points Guy) For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Sorry, my bad, I meant Grand and not Crown. CC Help Jenn . Most medical expenses are covered in case you become sick or injured during your trip. As of 2021, it is the second largest cruise line by net revenue. Before you sail, your Onboard Credit can be used to purchase shore excursions online through Cruise Personalizer. CC Help Jenn The drink package included with Princess Plus covers beverages up to $15, while Princess Premier covers those up to $20. Booked Royal a month ago to replace my Eurpe cruise! If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?Yes, it will. Azamara Quest. Theme by 17th Avenue, Last Updated on October 17, 2022 by Sherry Laskin, What I Always Pack for an Amtrak Overnight Train Trip Best Advice, How to Go to Amtrak Los Angeles Union Station From San Pedro Cruise Port, Amtrak USA Rail Pass on Sale for Limited Time, Complete updated guide to cruise ship gratuities, Best things to do in Honolulu on a day in port, Princess Cruises to Alaska with Seven Ships, 158 Departures in 2024, Princess Cruises Reveals New Ship and New Class, Princess Cruises Announces New Fleet Deployments for 2022 and Beyond, What to Do In Costa Maya Mexico Instead of an Expensive Shore Excursion, What to Pack for an Alaska Cruise Plus Packing List, Best Things to Do in Cozumel on a Cruise Day in Port, Norwegian Cruise Line Drink Packages Guide, Cancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees, Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees, Final Payment moves to 60 days prior to sailing, $100 USD / $150 AUD per stateroomfor 3 and 4 day cruises, $150 USD / $225 AUDper stateroom for 5 day cruises, $200 USD / $300 AUD perstateroom for 6 day and longer cruises. Carnival Cruise Line will be expanding its European cruise offerings in 2024, as it has opened reservations for 17 voyages aboard Carnival Legend. I canceled my 28Feb2022 cruise 62 days prior. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. I don't understand your comment about PVP - surely it is as you initially thought. Its another cancellation day for select guests booked with Princess Cruises as the cruise line has canceled sailings for Regal Princess in the Baltic and Royal Princess in Asia. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount. For new bookings made within final payment, the PVP plan cost is only refundable within 10 days of purchase provided the person hasn't departed on the trip nor filed a claim. They will receive 100% of the cruise fare paid in the form of FCC. It was previously a subsidiary of P&O Princess Cruises, and is currently under the Holland America Group within Carnival Corporation & plc, which holds . Onboard Credit is only per person for the person using the Future Cruise Deposit; it does not carry over to any other passengers in the stateroom. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Share your form with others. No surprises there. It helps to understand the differences between these, as you get them for different reasons and they can be used for different items. These are two separate situations. Cruise with Confidence seems the more flexible option as things stand right now. Even better, you can also apply any such credit toward many other charges on your booking, including*: Because FCC is like store credit, it can be subject to cancel fees like any other type of payment. Youll get everything youve paid back, either as a refund or FCC? Any other pre-packages not purchased with the cruise fare will automatically be refunded. [CDATA[ Standard cancellation policies are found in the passage contract.A full list of cruises cancelled by Princess is found on the impacted and cancelled cruise page as well as on their Twitter and Facebook accounts. Call 1-800-Princess or contact your Travel Advisor. One day after Princess made their decision, but it was pretty clear down here that this decision was coming. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand Just as sister ship Regal Princess, Royal Princess guests will have two options to choose from. I have been on the Princess chat line with 2 different people and also talked with someone at Princess and they are adamant that the deadline to use the FCC is Dec 31 2022. I have been thinking the same thing about the cancel with insurance vs cancel with the CWC option. Cruisers wishing to cancel shore excursions booked in advance of the sailing date must cancel at least five days prior to embarkation to receive a refund to the original form of payment. What is a Future Cruise Credit (FCC)? And that FCC expires 5/1/23. If You Cancel Your Princess Cruise: Under the terms of Princess Cruises' "Book with Confidence" program, passengers with bookings made on or before March 2, 2022 and departing through September 30, 2022 can cancel at any time up to 30 days prior to departure to receive a FCC for all monies paid. Reason beingcruise with confidence refunds the insurancewhile the other actually utilizes the insurance so no refund. Princess New Cancellations as of March 14th 2022 By LACruiser88, March 14 in Princess Cruises Share Followers 6 1 2 Next Page 1 of 2 LACruiser88 Rare 2k October 4, 2012 Woodland Hills, Ca. The flexible program allows guests to make summer travel plans with confidence knowing that if plans change, their cruise vacation is protected. Why do Florida residents receive cruise discounts. Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. Learn more about our commitment toCruise Health. Not sure why it's not on the "restart" list, maybe you are right? Our Panama trip on the Ruby just died and the replacement is on the Emerald which does not show many suites available. We are booked on the Crown for late Feb 2023 but, would like to know if its a go or not. Within the Book with Confidence policy, the COVID-19 Protection Program provides reassurance if cruisers are within 30 days of sailing, all the way through todisembarking fromtheir cruise. I just canceled a cruise we were supposed to be on January 31st. I got back around 90% of the cruise with a refund to my credit card. Q: Does PVP cover my medical expenses if I get COVID-19 during my cruise?A: Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19. LACruiser88, March 14, 2022 in Princess Cruises. These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. Any 2021 Cruise departing on or before November 1st 2021 from/to a US port has been put on a stop sell per CDC guidance. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company's website at princess.com. As mentioned, it could take a few weeks to receive FCC based on how busy they are at Princess doing cancellations these days. You dont need to take any action to receive the default compensation offer. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members. So we opted to not wait and canceled outside the 30 days. Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time . View Details & List of Affected Cruises (PDF), View Details & List of Affected Cruise (PDF), Weve updated our policies to give guests flexibility while booking cruises during this unusual time. I have bookmarked your post so I can reply once I see something; could be many months from now!. I also wondered about the odd amount in my FCC account, then a few days later I happened to notice that Id missed seeing a refund of the Government tax portion of my payment on my credit card. There is also the option for a full refund which must be requested using an online form by September 8, 2022. Maybe I will do a land trip if Covid testing is withdrawn. It was already cancelled twice and now 3 times. book by Dec 31/22 for cruise up to November 30/23. Free expert cruise tips and news from Cruise Hive! FCCs cannot be used for onboard expenses (including but not limited to shore excursions, crew incentives or other optional programs or services). One of the most common questions we hear from our guests is, Should I buy travel protection? If you want to spend more time relaxing and less time worrying about the unexpected, the answer is yes. When my TA contacted Princess last Monday, she was told that PVP is 30 days, but that Cruise with Confidence now allows for cancellations due to having covid or even just covid concerns due to the new variant, and CwC can now be used until 5 days in advance. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through September 3, 2023. Yep, our Pacific Coastal on Majestic in May 2023 was axed. Cruises six to nine days: $250 per person . Princess passengers whose cruises are canceled have several options. We'll send you a weekly newsletter to your inbox. Guests who choose to transfer their booking to one of the replacement voyages will have $100 onboard spending money per person, and the added benefit of knowing their current cruise fare will be protected. When you finally decide on a vacation, rarely does one's mind resort to the worst case scenario: cancelling it. CRUISE HIVE LTD 2008-2023. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Free expert cruise tips and news from Cruise Hive! The ships first return voyage will now depart San Diego on November 13 on a seven-night itinerary including calls to Loreto, La Paz, and Cabo San Lucas. When I paid the deposit I knowingly paid a non-refundable rate..I figured I'd not see that amount unless Princess canceled the cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Life on-board. Maybe it will reappear in 2024 but we were not given a choice. I think Princess also calls it Book With Confidence. This included that first five-night voyage that included visits to San Francisco in California and Ensenada in Mexico. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. I hope to never have to deal with a cancellation again. The Princess cruise ship that dominated the headlines when the global pandemic started to impact the cruise industry nearly 2020, is still awaiting to make a return to cruising. The cancellations for the two vessels come during a busy time for Princess Cruises, which is still gradually bringing its fleet fully back to service. If you dont book during that time, well automatically refund the FCD to the credit card used to purchase the deposit. Princess wants to make sure the guest experience onboard remains exceptional and by canceling the voyages, it allows more time to increase the crew levels. For excursions involving helicopter flights, you must cancel your booking by 12:00 p.m. on the day after embarkation. No matter what option guests choose, the cruise line is also extending a special offer to receive 10% off any cruise up to 15 days long. I canceled my 28Feb2022 cruise 62 days prior. You can apply it toward your next cruise fare or contribute to a travel companions fare on your booking. An FCC may be applied to new bookings or it can be applied to a Princess Cruise that you've already booked as long as it departs before December 31, 2021. Your baggage is also covered in the event it is damaged, lost, stolen, or delayed to your destination. 2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). If you need to interrupt your trip due to a covered reason such as an illness or injury, you are eligible for reimbursement of prepaid cruise/land arrangements made through Princess and/or the cost of one-way airfare to get you home.
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