As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Is Beyonces Tour Another Dynamic Ticket Price Mess? Please use any other ticket resale company this one doesn't care about their customers. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The suit explains how StubHub has changed its. The company has yet to comment on the lawsuit. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Since COVID-19 has come, StubHub's new policy is no refunds. At regular volume, we can afford to take that risk. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. StubHub - Wikipedia The company blamed the difficulty of recouping from sellers during the pandemic. While the shows are postponed you are in limbo. Further, the voucher never came through! We aim to provide readers with the most up-to-date information available about today's consumer products and services. I purchased six tickets to Hamilton on 12/1/21. Top Class Actions is a legal news source How do I know I can trust these reviews about StubHub? Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Wisconsin residents could get ticket refunds after StubHub settlement StubHub is a scam and a fraud. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub denies any wrongdoing or liability. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. StubHub to refund over $3 million to more than 8,500 Colorado customers 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. New cases and investigations, settlement deadlines, and news straight to your inbox. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. Last Updated on May 5, 2021 by Dave Clark. I will (apparently) receive a refund, but the damage is done. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. McMillan then asked StubHub to refund his money. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com For Daddario, that price was $6,200. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Through this action, we hope to provide people some small bit of relief during this uncertain time.. status of any class action settlement claim. The U.S. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The credits issued by the company are valid through the end of 2022. Punk Rock Bowling and Music Festival Tickets - StubHub Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Yes I have two events canceled from Covid that I did not get a refund. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. I will never use this company again to buy or sell tickets. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. All Rights Reserved. The Court in charge of this case still has to decide whether to approve the Settlement. The new policy offerers a coupon. Day of the event, I downloaded the tickets only to find they were for the wrong event. Well start sending you the news you need delivered straight to you. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. In the . Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Others were postponed. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. The complaint claims that the company did not offer refunds for tickets to canceled events. Frustrated concert goers still fighting for refunds I purchased OHL tickets the day before the game. I am appalled at their lack of customer service and straight out thievery. How to Request a Stubhub Refund [98% Success] - DoNotPay You must contact the I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Id like my money back! Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Until the event id canceled (not postponed) they won't give a refund. He also is very certain that the game is sure to be canceled. If the show ends up being cancelled you will receive a refund. In the meantime, they may continue to pursue the case individually. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The case is still pending, but will be heard by a jury. NEVER USE STUBHUB. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. All Rights Reserved. StubHub changed its refund policy about a month ago. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. I only hear that events will be cancelled if there are not enough performers. A $5M lawsuit was filed against StubHub over their updated refund policy your claim status, claim form or questions about when payments are 01-21-2022 10:07 AM. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. This browser does not support PDFs. Please add me to this class action against STUB HUB. "If you have tickets to a show that is postponed, you will be able to select your refund . I was offered alternative tickets. I am not paying for this $500 nonsense. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The reasoning is due to the financial impact form coronavirus. Enjoy reading our tips and recommendations. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute 12/29/2022. Prices may be higher or lower than face value. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 They were processing refunds for canceled events just like they previously did but then changed their policy. The suit also calls for a return of customer trust. administrator or law firm. StubHub went a step further and simply halted cash refunds altogether. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . And the seats they offered were listed for $30 less than the ones I purchased. It also points to a recent spike in e-ticket sales, which increased ticket prices. 24/7 customer support: I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Terms and Conditions. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Angry Fans Say First the Concerts Were Canceled, Then the Refunds I have not received any information on recovery of my money yet. Less than two weeks later, StubHub amended its policy. . Required fields are marked *. Many events this past month were canceled. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. StubHub has not responded to the lawsuit. However, it will likely face a significant amount of litigation. Then he retracted, saying that there doesn't seem to be any tickets left for the game. All of these happen in 10 minutes. Should You Become a Constitutional Lawyer? Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . | StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Subscribe for full access to The Hollywood Reporter. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022.
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