does stubhub refund cancelled events

When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Payouts delayed for events before COVID-19 shutdowns. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub users agree to StubHubs policy on venue health and safety protocols. Looking to sell? If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. This may include details from your tickets (so be sure to keep them), or information from the event venue. StubHub won't give refunds for canceled events, just 120% site credit What do I do if my event is cancelled? How do I get my compensation? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Learn about careers at Cox Media Group. If you want to receive local news alerts, please download our WPXI News App. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Paul Sawers / VentureBeat . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. After a canceled event, StubHub charges the seller for the amount collected. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. First published on August 20, 2020 / 6:06 PM. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Receive a full refund of your purchase 2. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. No problem. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Powered and implemented by Interactive Data Managed Solutions. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. What happens when an event is canceled? : StubHub See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. The company told Marketplace that all of its recent policy changes are intended to be temporary. We'll email you when an event is canceled. Select the ticket group you'd like to sell. How Do I Get Stubhub to Refund a Charge? - GetHuman These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Need help getting refunds on canceled, postponed events? Here - WPXI Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Angry Fans Say First the Concerts Were Canceled, Then the Refunds StubHub: Event Tickets on the App Store Looking for a ticket refund? StubHub reaches agreement to repay Fax: 205.328.7234, 603 Duling Avenue As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. McMillan has had a StubHub account since 2017. StubHub normally sells almost $5 billion in tickets a year. But StubHub simply cant afford to play the role of banker. Will 2021 Become StubHub's Nightmare Year? - forbes.com Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. The credits are valid through the end of 2022. Explain your situation and why you wish to receive a refund. No. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Filled out the block for reason. Yes StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. StubHub will refund your money if an event is cancelled or moved. For third party ticket resellers, it gets even more complicated. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Overall, the website has very good customer service & refund policy. c/o National Registered Agents, Inc. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Call 1-800-GAMBLER. Theres a lot happening in the world. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Eli Lilly announced a cap on insulin costs. Unless you want a refund). SBNation.com. ICE Limitations. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Offers may be subject to change without notice. CORONAVIRUS:NY Health Dept. . Join us for a free, virtual event for International Women's Day on March 8! | CT Call 211 | Centers for Disease Control and Prevention. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Unfortunately you will not be entitled to a refund. StubHub Returns and Refund Policies Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. The NHL suspended its season March 12. Help us improve this article with your feedback. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. If you've purchased tickets, you'll . FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. Its not acceptable, he said, explaining what to write. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . At regular volume, we can afford to take that risk. StubHub to Refund Over 75k Customers for Events Canceled During the The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. 100 And new figures show more than half of ticket holders still haven't gotten their money back. StubHub now offering cash refunds for Covid-19 canceled events What is your rescheduled or postponed event policy? Today 3/27 #Stubhub updated their policy for CANCELED events. All Rights Reserved. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. YouTubes privacy policy is available here and YouTubes terms of service is available here. The event was canceled and turned into some online-only baloney. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Set your price or use our recommended price and tap List tickets. There's class action suits, that they violated their fan protect guarantee," Rossman said. How to Request a Stubhub Refund [98% Success] - DoNotPay The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. How do I get a refund from StubHub? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Fax: 601.707.7913, 1 Timber Way Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Whenever that might be. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Refunding tickets to a cancelled event - stubhub.community You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Gambling problem? Always cover coughs or sneezes with a tissue or sleeve. It had already been disbursed to the sellers. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. All rights reserved. Open the SeatGeek app. 2023 CBS Broadcasting Inc. All Rights Reserved. What To Do If Your StubHub Ticket Turns Out To Be Fake Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Get browser notifications for breaking news, live events, and exclusive reporting.