The final amount billed may take up to 24-hours following disembarkation. Promotion is based on promotion code(s) N2 and based on double occupancy. I don't have a problem with a hold for prepaid tips. Reservations may be made on board by contacting the restaurant manager. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. If you receive Onboard Credit, be sure to confirm whether there are any limitations. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Customs officials will not be available at the ship during check-in to register valuables. No exceptions will be made. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). You will claim your luggage when you arrive at your final airport destination. if i book a shore excursion prior to boarding can i use onboard credit? Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Printable luggage tags are available at the Online Check-In start page. Thanks everyone. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. No, they don't hold any funds; they decrease your available credit. For more information, consult your Customs Agency. Elite Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$15 or less and beverage service charges. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. or CDs. I think they use this for special social events for the crew. Joined the roll call and was told I could book excursions ahead of time instead of waiting until on board and risking no space available. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. If you reside in the UK please visit. You may select to print as many as you need for your vacation. You may find more information on our tours and shore excursion programs on hollandamerica.com. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Started June 21, 2021, By From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Our As You Wish dining lets you select the venue and style thatsuits you. At Holland America Line, cruising is our passion. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. CC Help Jenn Some clearances will require face to face inspections, details will be communicated to you onboard. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. in the bar, lounge or pool areas. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Vaccination requirements change frequently. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. OK right? For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. We cannot process refunds on these cards. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore My experience has been the same as Krazy Kruizers. LauraS Any amount in excess of this allowance will be not be allowed onboard. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. Tips? The luggage tags are clearly marked with your ship name. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Personal checks are not accepted on board. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). Your booking will be credited to, and finalized by, your preferred travel advisor. So it was tough to spend it all! Holland America Line does not recommend storing medication in any mini-bar.
Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. It is obviously ava Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Guests may check no more than 3 pieces of luggage per person. When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Any additional information concerning currency restrictions, please contact the customs agency in their country. There are so many choices on your Holland America Line cruise. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Infants must be at least 6 months of age at the time of embarkation in orderto sail. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. It indicates the ability to send an email. For further information on our relationship with airlines, please refer to your Cruise Contract. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. While we try to fulfill all requests, it may not always be feasible. Make your wedding dreams a reality. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Any excess deposit will be refunded to you at the end of the cruise. Please print out Express Docs including Boarding Pass prior to your sail date. HAL reserves the sole right to determine the method of compensation made to guests. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. If so, are there any categories/types of OBC that can't be used for the daily service charge? Casual dining is available in the Lido Market every night. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. dvise you of arrangements to minimize disruptions in your vacation plans. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Promotional credits are nonrefundable. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. And just got of the phone with HAL to verify that all amounts are showing. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. The charges are subject to change without notice. Points can be applied towards statement credits, onboard amenities, gift Registration is free and there is no obligation to bid. The Wireless Maritime Service system is available for use when the ship is in international waters. When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet.
Crew Appreciation and Service Charge Policy - Holland America Line Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Both casual and dressy attire will be essential during your cruise. Other exclusions and terms may apply; void where prohibited. If you dont use it, you lose it. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. Banks, airports and major hotels often offer this service. Shore Excursion credit must be used on corresponding cruise and is non-refundable. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Souvenirs can? Upon disembarkation, your bags are delivered directly back home. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. For folks who can't cover this much hold, a cash deposit of less money can be used. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. OK, I'm convinced on beverage card and donating any overage to the crew. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Other terms and conditions may apply. Additional quantities may be entered, although they will be subject to duty and IRS taxes.
Holland America Please Search for the many threads that have discussed this before. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Or let it continue, as you disembark from the ship and journey inland. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. So we spent all the OBC but $18, and they just refunded the $18. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). Airport/Hotel Transfers: Transfers from the airport to your hotel and hotel to ship are provided to all guests who have purchased a Holland America Line hotel package. This thread has been helpful to usnewbies on HAL. Do Not Sell or Share My Personal Information. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic : At some point in your travels you may experience an emergency. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Unsure of your next cruise? We will acceptU.S. travelers checks. We anticipate that your stateroom will be ready at approximately 1:00pm. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com.
Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. suits you. In many countries, you can also use your ATM card to obtain local currency. gpmacki, July 28, 2010 in Holland America Line. Cash is not accepted for individual transactions, e.g. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. If we do not have your information by this deadline, you will be unable to sail. holland america scedule from rotterdam to the usa. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Any and. Additionally, you can call the ship directly from the shore. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please Note: There is not an Automated Teller Machine (ATM) available on board. Cooking facilities onboard are not considered kosher. Appointments may be made in advance on our web site athollandamerica.comor once on board. Alcoholic beverages will not be served to guests under age21. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com.